Are You Using Social Listening to Further Your Company’s Growth Beyond Customer Service?

Shahla Hebets - Wednesday, August 10, 2016
When it comes to social media everyone knows that it is imperative to use social networks to listen to and engage with your customers. Social media has become the go to source for customer service grievances, praise, and commentary. If you have an effective social media strategy, chances are someone in your organization is communicating frequently with customers and potential cu [Read More...]

Are You Listening? How to Listen in a Loud Social Media World

Shahla Hebets - Monday, July 18, 2016
Let’s face it, getting noticed on social media isn’t easy. There are just so many competing voices and messages all vying for attention. Getting noticed is one challenge, but how about driving actual engagement with customers and potential customers once you are? That can prove an even more daunting task, but for now, let’s focus on the art of social media listening. The truth is tha [Read More...]




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